TEW Magazine

  In his first public statement since the controversial alterations to his airline’s frequent flyer program drew widespread criticism from loyal customers, Delta Air Lines CEO Ed Bastian acknowledged that the airline may have gone too far with the changes, potentially causing some customers to feel alienated. Bastian admitted, “There’s no doubt that we may have pushed the envelope a bit too much. Our team was eager to make swift adjustments.” As a result, Bastian mentioned that the airline is contemplating revising some of the modifications, though he didn’t provide specific details regarding the nature of these adjustments. “We are currently evaluating our options, but rest assured, there will be revisions in the pipeline, and you can expect to hear more about them in the coming weeks,” Bastian reassured. These remarks from Bastian were made during a discussion at the Atlanta Rotary Club earlier this week. Medallion Qualifying Dollars (MQDs) Earlier this month, Delta had announce...

  “Delta Air Lines is undergoing significant adjustments in how customers can attain elite frequent flyer status and is introducing stricter access criteria for many American Express cardholders to enter the airline’s airport lounges. These changes reflect the evolving landscape of luxury in the realm of air travel. Starting January 1st, customers will now achieve Delta Medallion status exclusively based on their spending, rather than a combination of spending with the airline and the number of flights taken. This new approach mirrors a model previously adopted by  American Airlines  earlier this year.  Offers a range of privileges As passenger spending with the airline and co-branded credit cards has surged in recent years, major airlines have continually raised the requirements for attaining elite status. This status offers a range of privileges, including early boarding, upgrades to first class, and access to airport lounges. Dwight James, Delta’s Senior Vice Pres...